Frequently Asked Question
Find quick answers to the most common questions about UrbanGrit – from orders and returns to payments and customer support.
How can you help?
We make your shopping experience simple and enjoyable by providing style tips, size guidance, and detailed product information. Our support team is always ready to assist with orders, returns, or any questions you may have.
What is a return policy?
We offer a hassle-free return or exchange within 7–10 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Once we receive the product, we’ll process your refund or exchange quickly.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select locations.
Do you sell gift cards?
Yes, we offer UrbanGrit gift cards in various denominations. They make the perfect gift for any occasion and can be easily redeemed online during checkout.
Submit a task
You can submit a task through our website or by contacting our support team with the details
Send message
You can send us a message anytime through our website’s contact form, email, or chat support, and we’ll respond quickly
Trusted experience
UrbanGrit is committed to quality, transparency, and customer satisfaction. We use premium materials, secure payments, and offer easy returns, ensuring you shop with complete confidence.
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